Payment declined
A refused credit purchase, automatic top-up or card charge: what stops, what keeps running, and how to reopen the account.
What happens depends on the payment that was refused. Find it below.
Credit purchase refused
Nothing else changes. Your credit and running sessions stay as they were. Buy credit again with another card, or check the card with your bank.
Automatic top-up refused
- Automatic top-up pauses.
- Running sessions keep running on the budget already reserved for them.
- You get an e-mail.
In Billing, save another card or turn automatic top-up back on. Owners and admins can do both.
Card charge refused
When a charge for usage is refused:
- The account is blocked. Running machines stop, and their disks are erased with them.
- New sessions are refused with
ACCOUNT_BLOCKED. - You get an e-mail.
To reopen the account, add a new card or buy credit covering the amount due in Billing. The account reopens as soon as nothing is owed, and an e-mail confirms it.
Payment disputed or refunded
A disputed payment takes its credit back, blocks the account and stops running machines. Write to support@nodelodge.com to reopen it.
Check the card
- The billing address matches the card.
- The card allows online and international payments.
- The bank did not hold the payment for confirmation.