# Payment declined

> A refused credit purchase, automatic top-up or card charge: what stops, what keeps running, and how to reopen the account.

What happens depends on the payment that was refused. Find it below.

## Credit purchase refused

Nothing else changes. Your credit and running sessions stay as they were. Buy credit again with another card, or check the card with your bank.

## Automatic top-up refused

- Automatic top-up pauses.
- Running sessions keep running on the budget already reserved for them.
- You get an e-mail.

In **Billing**, save another card or turn automatic top-up back on. Owners and admins can do both.

## Card charge refused

When a charge for usage is refused:

1. The account is blocked. Running machines stop, and their disks are erased with them.
2. New sessions are refused with `ACCOUNT_BLOCKED`.
3. You get an e-mail.

To reopen the account, add a new card or buy credit covering the amount due in **Billing**. The account reopens as soon as nothing is owed, and an e-mail confirms it.

## Payment disputed or refunded

A disputed payment takes its credit back, blocks the account and stops running machines. Write to [support@nodelodge.com](mailto:support@nodelodge.com) to reopen it.

## Check the card

- The billing address matches the card.
- The card allows online and international payments.
- The bank did not hold the payment for confirmation.