Session does not start
A launch refused, or a session stuck on starting or marked failed: what each message means, what you are charged, and what to do next.
A session either is refused at launch, before anything is held, or starts and fails while the machine is prepared. Neither is charged.
Refused at launch
The launch form shows the reason. The same reason comes back from the API as an error code.
| Message or code | Fix |
|---|---|
Add credit, CREDIT_INSUFFICIENT |
The budget is higher than your available credit. Add credit, or lower the budget. |
Add a card, TRUST_LIMIT |
Your account is not verified. Save a card or make a first payment in Billing. |
GPUs at a time or GPU class, TRUST_LIMIT |
The session goes past your account limits. Stop a session, pick another GPU, or request a higher limit. |
Payment failed, ACCOUNT_BLOCKED |
See Payment declined. |
Confirm your email, EMAIL_NOT_VERIFIED |
Open the confirmation link sent to your inbox. |
Accept the terms, TERMS_REQUIRED |
Accept the current terms of use in the console. |
Machine unavailable, RESOURCE_UNAVAILABLE or PARTNER_UNAVAILABLE |
Someone rented it first, or the offer changed. Reload the catalog and pick another. |
Stuck on starting
Starting covers the creation of the machine and its checks. It is free: billing starts when the session is running.
- Secure: up to 15 minutes.
- Community: up to 10 minutes.
Past that, the session fails on its own. Wait for it, or select Stop session to stop waiting.
Failed to start
The session page says The session did not start and why.
- Nothing is charged.
- The whole budget returns to your credit.
- No receipt is issued.
Launch again. If the same offer fails twice, pick another machine.
Still stuck
Write to support@nodelodge.com with the session ID from the session page.